SIDHARTA, E. L.; KENI, K. PENGARUH SERVICE FAIRNESS, EMPATHY DAN PHYSICAL ENVIRONMENT TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY. Jurnal Manajemen, [S. l.], v. 19, n. 2, p. 263–279, 2015. DOI: 10.24912/jm.v19i2.122. Disponível em: http://www.ecojoin.org/index.php/EJM/article/view/122. Acesso em: 3 may. 2024.