Pengaruh Manajemen Pengetahuan Terhadap Peningkatan Inovasi Dan Kualitas Pelayanan RSUD Kabupaten Serang

Riyan M. Faris; Heti Mulyati; Elisa Anggraeni

doi:10.24912/je.v25i1.624

Authors

Riyan M. Faris Fakultas Ekonomi Dan Manajemen Institut Pertanian Bogor University
Heti Mulyati Fakultas Ekonomi Dan Manajemen Institut Pertanian Bogor University
Elisa Anggraeni Fakultas Ekonomi Dan Manajemen Institut Pertanian Bogor University

DOI:

https://doi.org/10.24912/je.v25i1.624

Keywords: knowledge management, innovation, service quality, SEM-PLS.

Abstract

This study aims to determine and analyze the role of knowledge management in improving innovation and service quality, as well as analyzing the effect of innovation on service quality in the Drajatprawiranegara regional hospital in Serang Regency. In this study the analysis of data processing using Structural Equation Modeling - Partial Least Square (SEM-PLS). The results of the analysis (SEM-PLS) explain that there is an influence between knowledge management on innovation where the application of optimal knowledge management will increase innovation in the health service process. There is a significant indirect effect between knowledge management on service quality, but innovation influences service quality. Therefore human resource management in Drajat Prawiranegara hospital must be carried out comprehensively. Cooperation between fields of work, be it medical, doctor or non-medical workers must be optimal in facing challenges and demands from changing health services.

Author Biographies

Riyan M. Faris, Fakultas Ekonomi Dan Manajemen Institut Pertanian Bogor University

riyanmirdan@gmail.com

Heti Mulyati, Fakultas Ekonomi Dan Manajemen Institut Pertanian Bogor University

hetimulyati@gmail.com

Elisa Anggraeni, Fakultas Ekonomi Dan Manajemen Institut Pertanian Bogor University

elisaanggraeni@gmail.com

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